Refund & Return Policy – ProjectSportsChuteiras

Thank you for shopping with ProjectSportsChuteiras.

We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.

Returns

    •    You have 7 calendar days from the date you received your item to request a return.

    •    To be eligible, your item must be:

    •    Unused and in the same condition you received it.

    •    In its original packaging.

    •    Accompanied by the receipt or proof of purchase.

⚠️ Items that have been used, worn, washed, or damaged due to misuse will not be eligible for return.

Refunds

    •    Once we receive your item, our team will inspect it and notify you regarding the status of your refund.

    •    If approved, your refund will be processed to your original method of payment (credit card, online banking, or e-wallet).

    •    Please allow a few working days for the refund to be reflected, depending on your payment provider’s processing time.

Shipping

    •    Customers are responsible for their own shipping costs for returning items.

    •    Shipping fees are non-refundable. If a refund is issued, the original shipping cost (if any) will be deducted.

    •    If the return is due to an error on our part (e.g., wrong item, manufacturing defect), we will cover the return shipping costs.

Exchanges

    •    Exchanges are subject to stock availability. If the item requested is not available, a refund will be issued instead.

Contact Us

If you have any questions or need assistance with a return, please contact our customer service:

📧 Email: stroomalliance@gmail.com

📞 Phone/WhatsApp: +60124491527